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Emil Imani®

Refund Policy

Returns, exchanges, store credit, refunds, and preorder cancellations

Policies

• Privacy Policy
• Refund Policy
• Terms of Service
• Shipping Policy

We want you to feel confident in your Emil Imani purchase. This policy applies to eligible purchases made through www.emilimani.com. It does not limit rights that cannot be waived under applicable law.

Return Window

You may request a return within 14 calendar days after the carrier marks the order delivered. A return must be authorized before it is sent. Email clientservice@emilimani.com with your order number, the item you wish to return, the reason for the return, and any relevant photos.

Return Eligibility

To qualify, an item must be:

• unworn, unwashed, unaltered, and free of odors, stains, makeup, deodorant, pet hair, or other signs of use;

• returned with original tags, protective materials, packaging, and accessories; and

• received in a condition suitable for resale, unless the item arrived defective, damaged, or incorrect.

We reserve the right to deny a return or reduce the refund when an item shows wear, alteration, damage, missing components, or other loss in value caused after delivery, to the extent permitted by law.

Nonreturnable and Final-Sale Items

• items clearly marked Final Sale at the time of purchase;

• gift cards;

• personalized, monogrammed, made-to-measure, altered, or other custom items;

• earrings, intimate apparel, or other hygiene-sensitive products after their protective seal or packaging has been opened;

• shipping insurance or similar non-merchandise charges after coverage has begun; and

• items purchased from another retailer, which must be returned to that retailer under its policy.

Return Shipping

Unless the item arrived defective, damaged, or incorrect, the customer is responsible for return shipping. Use a trackable service and retain the receipt. Emil Imani is not responsible for a return until it is received. If we provide a prepaid label for a customer-choice return, its cost may be deducted from the refund when disclosed in advance.

Inspection and Refund Timing

After receipt, returns are normally inspected within 5 to 10 business days, excluding weekends and holidays. If approved, the refund will be issued to the original payment method unless you selected store credit or another lawful remedy. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise. Your bank or payment provider may need additional time to post the credit.

Exchanges and Store Credit

Exchanges depend on inventory availability and are not reserved until the original item is received and approved. If an exchange is unavailable, you may choose an eligible refund or store credit. Store credit is not redeemable for cash except where required by law.

Damaged, Defective, or Incorrect Items

Inspect your order promptly. Contact clientservice@emilimani.com within 7 calendar days after delivery with your order number and clear photos of the item, packaging, and shipping label. If we confirm an error or qualifying defect, we will provide an appropriate remedy, such as replacement, repair, exchange, or refund, and will cover reasonable return shipping when a return is required.

Preorders and Cancellations

You may request cancellation of an unshipped, non-custom preorder by emailing preorder@emilimani.com. If cancellation is completed before the order enters fulfillment, the canceled amount will be refunded to the original payment method. Once shipped, the standard return terms apply. If we cannot ship within the stated timeframe, we will send a delay notice and provide the options required by applicable law, including a prompt refund when cancellation is selected or required.

Order Cancellations and Chargebacks

For non-preorder orders, contact clientservice@emilimani.com immediately. We cannot guarantee cancellation after fulfillment begins. Please allow us a reasonable opportunity to resolve an order issue before initiating a payment dispute. This request does not waive any rights you have with your payment provider or under law.

Contact Us

Customer service, returns, shipping, and order inquiries: clientservice@emilimani.com

Active customer account login and account payment issues: acctmgt@emilimani.com

Preorder-only issues: preorder@emilimani.com

Mailing address: 3000 South Hulen Street, Suite 124, Fort Worth, Texas 76109

Emil Imani® · Effective August 18, 2026