Shipping policy

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Emil Imani®

Shipping Policy

Processing, delivery, tracking, and preorder shipment terms

Effective date: August 18, 2026

Applies to: www.emilimani.com and purchases from Emil Imani

Policies

Thank you for shopping with Emil Imani. This Shipping Policy explains how we process and deliver orders. Delivery estimates are not guarantees and may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.

Order Processing

  • Ready-to-ship orders are generally processed within 2 to 4 business days after payment authorization, excluding weekends and federal holidays.

  • Orders placed during launches, promotions, or high-volume periods may require additional processing time. Any different processing estimate shown on the product page or at checkout controls for that item.

  • We may contact you to verify billing, payment, or shipping information before fulfillment. Verification time is not included in the standard processing estimate.

Preorders

A preorder is a purchase of an item that is not yet ready to ship. The expected shipping window will be stated on the product page, at checkout, or in the order confirmation. Preorder dates are estimates based on production and inbound delivery schedules.

  • If a preorder and an in-stock item are purchased together, we may ship them separately or hold the order until all items are available. Any additional charge will be disclosed before it is imposed.

  • If we cannot ship within the stated timeframe, we will notify you and provide the options required by applicable law, which may include consenting to a revised shipment date or canceling the unshipped item for a prompt refund.

  • For preorder-only questions, contact preorder@emilimani.com and include your order number.

Shipping Methods and Delivery Estimates

Available shipping methods, costs, and estimated transit times are displayed at checkout. Transit time begins after the carrier accepts the package and is separate from order processing time. We do not guarantee delivery by a particular date unless we expressly confirm that guarantee in writing.

We currently ship to addresses made available at checkout. If international shipping is offered, the customer is responsible for any import duties, taxes, customs charges, or brokerage fees unless checkout expressly states otherwise.

Address Accuracy and Changes

You are responsible for providing a complete and accurate shipping address. Send address correction requests to clientservice@emilimani.com as soon as possible. We cannot guarantee changes after an order enters fulfillment and are not responsible for delays, loss, or additional costs caused by an incorrect or incomplete address supplied by the customer.

Tracking and Delivery

  • When tracking is available, it will be sent to the email address used at checkout.

  • Carrier scans can take up to 48 hours to update after a shipping confirmation is issued.

  • A carrier's delivery scan is evidence of delivery. Please check the delivery location, household members, building staff, and neighbors before reporting a missing package.

Delayed, Lost, Stolen, or Damaged Packages

Contact clientservice@emilimani.com promptly with your order number and supporting details. For damage, include clear photos of the item, packaging, and shipping label. We will assist with reasonable carrier inquiries or claims. Carrier investigations and claim decisions are controlled by the carrier. Nothing in this section limits any rights you may have under applicable law.

Returned-to-Sender and Refused Deliveries

If a package is returned because of an incorrect address, failed delivery, refusal, or nonpayment of customs charges, we will contact you. Additional shipping charges may apply before reshipment. If the order is refunded, original shipping charges and carrier return fees may be deducted to the extent permitted by law, except when the return resulted from our error.

Contact Us

Customer service, returns, shipping, and order inquiries: clientservice@emilimani.com

Active customer account login and account payment issues: acctmgt@emilimani.com

Preorder-only issues: preorder@emilimani.com

Mailing address: 3000 South Hulen Street, Suite 124, Fort Worth, Texas 76109

Emil Imani® · Effective August 18, 2026